FAQ - MIPCOM

  • Registration

    Online registration

    I am having trouble registering online. Can you help?

    As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

    Please note that there are two ways to complete your online registration:

    • To register, please, go directly through register, and then fill out the left section.
    • If you have not finished your online registration, you will receive by email temporary access codes, please log in by entering your email and the password that was provided to you by email.

    If you do not remember your login or password, click on the link “Forgot Login or password” and enter your email. If you do not remember the email that you have already used, please register by creating a new account as if registering for the 1st time.

    For further assistance, please contact our Customer Service

    Payment methods

    What different methods of payment are available?

    • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
    • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

    NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

    What bank information should I use to process my wire transfer?

    Please download the bank information here.

    When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

    What kind of information should I indicate on the wire document?

    This information is important to enable us to easily identify your payment. Please include one of the following:

    • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
    • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
    • I do not have an invoice or Order ID number:In order to recognize your payment, please include your company name as entered on the registration form, the name of the participants registered, and the event you registered for.

    *Special notice for UK, Ireland, Australia, and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

    If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

    Should I send a copy of the bank transfer?

    Yes, you will need to send a copy of the bank transfer as proof of payment to our Customer Service by choosing Category: Accounting / Invoice/ Vat and Sub Category: Payment. Remember to include your company name, personal details and the event you are registering for.

    Should I bring a copy of the bank transfer on-site?

    If the payment is done less than 7 days before the exhibition starting day, please bring a copy of the bank transfer as proof of payment.

    Please note that we do not accept bank wire as payment method if you register only 3 days before the preopening day. Only payment by credit card will be possible.

    If you wish to pay by check 10 days before the show, please bring the check on site.

    A payment by cash will be possible only on site.

    Invoice

    If you wish for your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” when registering.

    When will I receive an invoice?

    Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

    The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

    I did not receive my invoice, can you resend it?

    If you need a copy of your invoice, please contact our Customer Service, and choose Category: Accounting/Invoice/VAT, Sub-Category: Copy of invoice.">Customer Service, and choose Category: Accounting/Invoice/VAT, Sub-Category: Copy of invoice.

    What if my invoice needs to be corrected?

    If your invoice contains a mistake, please contact our Customer Service, and choose Category: Accounting/Invoice/VAT, Sub-Category: Modification of invoice.

    Please specify the exact information that needs to be amended.

    Delegate Registration

    Can I cancel, amend or replace a delegate registration?

    Your registration is personal and cannot be cancelled. Contract is final and binding, and thus non-refundable.

    However, your delegate details can be amended by contacting our Customer Service and choose Category: Registration Modification, Sub-Category: Replacement.

    Under certain conditions, it can be transferred to a full-time employee of the same company (of the same country, city, and address).

    Please note: you may be invoiced for a replacement request.

    To transfer or amend your delegate registration, please contact our Customer Service and choose Category: Registration Modification, Sub-Category: Replacement, with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

    Hotel and apartment booking

    What is my login and password for accommodation booking?

    A login and password are no longer required to book accommodation. Our online accommodation booking service enables you to make your reservation in a few simple steps.

    If you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.mipcom@b-network.com or by phone: +33 (0) 4 93 68 76 00

    Please note that our booking service and special rates are exclusive to participants.

    VISA

    Do I need a visa to attend and can you help in getting one?

    Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

    The Visa letter can be downloaded from the registration email confirmation.

    Should you need further assistance to get a VISA invitation letter, please contact our Customer Service, choosing the category "VISA/Invitation letter".

    Badge

    Can I receive my badge by post?

    Early registered participants for whom we have a photo (you can load your photo on the online database) at the time of delivery, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.

    *Badges are sent to the following countries:

    Austria – Belgium – Denmark – Canada -– Finland – France – Germany - Great Britain – Greece - Ireland – Italy – Luxembourg –– Netherlands – Norway - Portugal – Spain – Sweden – Switzerland – United States

    NOTE: You will only receive your badge if you have paid in full.

    Participants who have registered and paid in full but are not eligible to receive the badge by post, will receive an e-ticket (please refer to e-ticket Section).

    You will not receive an E-Ticket if we have sent you the badge by post. In case you have not received the badge or an E-Ticket, please do not worry, you can pick up a badge at the registration area with a valid ID.

    I have not received my badge by post although I was eligible to receive it, what can I do?

    It could happened that the badge is not received before the show, in that case, please do not worried, you can pick up your badge at the registration area with a valid ID.

    For further assistance, please contact our Customer Service.

    Where can I retrieve my badge for the show?

    • Self-service badge delivery points located at the show registration area, in the Gare Maritime & the Majestic, by scanning the QR code displayed on the e-ticket if you have paid in full. If you don’t have your photo, it will be taken onsite upon a presentation of a valid ID.
    • Registration desk located at the show registration area upon presentation of a valid ID. If we don’t have your photo or your registration is not paid in full, you can complete your payment and we will take your photo at the desk.
      Note : We recommend you have your participation paid in full before the show, as well as your photo uploaded on the online database to facilitate your visit.
    • I have lost my badge during the show
      Please contact the registration desk of the Palais located in the Registration area upon presentation of a valid ID.

    E-ticket

    When will I receive my e-ticket and how can I get it?

    • Registered participants who have paid in full will receive an e-ticket by email up to four weeks prior to the show (except if the badge has already been sent by post - please refer to "badge" section). After receiving your e-ticket by email, print it out. Make sure that the QR code is clearly displayed on the e-ticket.
    • The e-ticket can also be downloaded by logging onto the Online Database (“Edit my profile” page)

    How do I retrieve a badge with my e-ticket?

    An e-ticket can be used to collect your badge at a self-service delivery point by scanning the QR code displayed on your e-ticket or at the registration desk.

    I did not receive my e-ticket by email or it is not available on the Online Database

    Only registered participants who have paid in full will receive an e-ticket (if they are not eligible to receive the badge by post) by email or can download it via the Online Database.

    NOTE: If you did not receive your e-ticket please check in your spam folder and also ensure your payment has been successfully delivered.

    If your payment has been completed and you still have not got your e-ticket, please be sure to be registered first, then contact us by filling in the Help desk form here: Customer Service. The subject category you need to pick is “Badge / E-ticket”.

    Can I retrieve my badge at the show if I don’t have my e-ticket?

    YES, if you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please be sure to be registered first, then contact our Customer Service and choose Category: Badge/E-Ticket, Sub-Category: Badge

    VAT Refund

    How can I collect my VAT refund?

    Participants who are non-resident in France may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

    Please be careful not to lose the top copy (original repayment VAT invoice), which is the only document valid for a VAT refund request.

    Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

    For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

  • On-Site Concerns

    WiFi & Connectivity services

    What connectivity services are available to me during MIPCOM?

    • Free Wi-fi is available throughout the exhibition on the network named: ‘Palais des Festivals WIFI’.
      Note: You will find the wi-fi code at the top left of your badge. (@: XXXXXX).
      You can only connect one device at a time.
      The wi-fi will allow you to read your emails, tweet and connect to the application. It will not support video streaming or downloading of heavy attachments.
      If you require a customized Wi-Fi service, please contact Viapass.

      T: +33 (0) 4 97 06 37 65
    • Access to e-mail points and Plug & Play within the Business Centre.
    • Mobile phone and 3G+ Datacard Rental is available.

      IMPORTANT: The code on your badge - @: XXXXXX – is your login to connect to all services.
  • Online Services

    Online services and database

    What is my login and password?

    Your login is the email address you registered with. Enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.

    Why haven’t I received my activation email?

    To confirm your account, you should receive an activation e-mail in your inbox (24-72 hours after registration). The e-mail’s subject line is " MIPCOM IMPORTANT INFORMATION: Your Online Database access." If you haven’t received it after 72 hours, check your spam folder.

    Otherwise, Click the link: “activate your account or reset your password” on the login page. This will resend an activation link to your inbox. If problems persist, contact our Customer Service. Specify your request, company name, personal details and the event you registered for.

    How do I change my email address?

    To change the email address you currently use as a login, as well as for communication with Reed MIDEM, contact our Customer Service with the subject line “CHANGE EMAIL ADDRESS”. Specify your request, company name, personal details and the event you registered for.

    How do I hide my email address from other Online Database users?

    To hide your email address, log in to the Online Database. On "My account" page, click on "Preferences". At the bottom of the page, click on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants" and then click on SAVE.

    How can I manage the meeting notifications that I receive in my mailbox?

    If you want to stop receiving emails related to meeting requests from the Online Database, please visit your participant profile.

    In the “Alert me via email” section, you can manually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.

    You also have the possibility of preventing other people from sending you meeting requests.

    How is Reed MIDEM taking measures to protect my private information?

    It has come to our attention that certain companies have accessed the Online Database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences here.

    How do I update my profile, photo or company information within the Online Database?

    Once connected to the Online Database, you will arrive on “My Account” page. Click on the pencil icon, next to your profile picture. We recommend uploading a photo of 120px X 125px in size, and in (.jpg) or (.png) format.

    To update company information, your logo or project information, from “My Account” page, scroll down to "Promote yourself and your company". Click on “Edit”. You will find a series of tabs for updating your company profile, logo or project information.

    How do I read my messages?

    Once logged into the Online Database, an activity toolbar will be displayed at the top of the website. Click on the mail symbol. This will create a dropdown showing your personal inbox and company inbox, along with your latest incoming messages.

    How can I change the order of the delegates on my company’s page?

    From the “Company Account” page, scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to modify the order of your delegates by assigning a position number to each one and click on “Update”. Please note that it only re-order the delegates on the Online Database, not on the MIPCOM paper guide.

    How can I promote my company via the Online Database?

    You can benefit from an exclusive Digital banner at the top of the online directory to be visible to your peers all year round (from 2 850€ + VAT). There is also a full range of advertising space on the show website and the show guide that you can book. If you are interested in any of these opportunities, please contact sylvia.ferreira@reedmidem.com.

    You can also upgrade your company’s online package to the Online Database Company highlight (from 280€ + VAT), in order to be highlighted in search results. To do so, please contact mipvisitors@reedmidem.com.

    Why am I having trouble viewing the website?

    Our website is best viewed in most up-to-date browser versions; some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

    Mobile App

    Where can I download the mobile app?

    The mobile app is adapted for all devices such as Apple, Android, Windows and Blackberry mobiles. The app can be downloaded for free from Apple, Play and Windows Stores.

    Why does launching the app take longer than usual?

    When launching the app for the first time, the whole directory (Online Database) is downloaded; this represents a large amount of information. Please be patient and connect your mobile to Wi-Fi for faster access. Once completed, the directory will always be available offline so you can access it anywhere. After completing the launch, the app will only update new participants, companies or sessions.

    Is the mobile app synchronised with my Online Database account?

    The app is synchronized with your Online Database account daily, making it easy to recall any of your favourite participants, companies, sessions and speakers that you have already bookmarked on the website.

    How do I login to the Online Database on the mobile app?

    Please click on the “My Event” icon, then “Settings”.

    Which login should I use to log into the Online Database on the mobile app?

    The login is the same as you use to log in to the online database.

    I’ve lost my login and/or password. How do I get them back?

    Please click on the “My Event” icon, “Settings”, then “Forgot password”.

    Where can I find my e-ticket on the app?

    Please click on the “My Event” icon, then on the “My e-ticket” tab.
    Please save it by taking a snapshot screen-grab of the QR code image.

    I am having trouble downloading my e-ticket from the mobile app. Can you help?

    You can also download your e-ticket from your online database profile.
    If you don’t have your e-ticket, you can still go straight to the Registration Desk on the day of the event with a valid ID in order to redeem your badge.

    How do I log out from the mobile application?

    Please click on the “My Event” icon, then “Settings”, and “logout”.

    I’ve lost my login and/or password. How do I get them back?

    Click on “My Event” icon, “Settings”, then “Forgot password”.

    How can I bookmark a session, a speaker, or a company?

    Go to the “Programme” (or “Speakers”, “Companies”) section of the mobile app. Click on the session (or speaker, company) you are interested in, and click on the star in the bottom of the page.

    Where can I find my bookmarked sessions, speakers, companies, participants and my notes?

    You can find all the information you bookmarked in the “My Event” section. The favorite’s sessions are in the “My Agenda” section displayed in calendar view.

    How can I send a message to a participant?

    Go to the “Participants” section of the mobile app. Search for the participant you would like to contact. Select the participant you are interested in. You can read their profile and contact them by clicking on the bubble at the bottom of the page.

    Your Personal Agenda

    Where can I find my Personal Agenda?

    Log-in to your online database then you can find your Personal Agenda in 'My Account' page

    How can I bookmark a session, a concert or a speaker?

    You must be logged in to complete these actions. Bookmark a session by clicking on the Agenda Icon located at the right corner of a session or a speaker, by clicking on the Star Icon.

    How can I retrieve my bookmarked sessions?

    Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.

    How can I find my bookmarked speakers?

    Go to the “My Account” tab of the header and click on “Favorites”. Here you will find all the speakers you bookmarked.

  • Subscriptions

    Email unsubscription

    How do I unsubscribe to your communications?

    This data is processed by Reed MIDEM for the purposes of carrying out its contractual obligations: fulfilling request for information or content, registration for newsletter or promotional analysis and communications. Such data is stored for a maximum duration of 10 years.
    You may exercise your right to access, obtain, correct and oppose the use of your personal data by writing to: www.privacy.reedexpo.com
    In case you are not satisfied by the answer to your request, you may enter a complaint to the French National Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL) www.cnil.fr

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